Urban Sharing incident

Issues with unlocking and locking vehicles [Segway]

Minor Resolved View vendor source →

Urban Sharing experienced a minor incident on April 18, 2024, lasting —. The incident has been resolved; the full update timeline is below.

Started
Apr 18, 2024, 02:31 PM UTC
Resolved
Apr 18, 2024, 02:31 PM UTC
Duration
—
Detected by Pingoru
Apr 18, 2024, 02:31 PM UTC

Update timeline

  1. resolved Apr 18, 2024, 02:31 PM UTC

    Type: Incident Affected Components: Segway Air Protocol, MEVO Apr 18, 16:29:09 GMT+0 - Monitoring - Segway reports that a fix has been implemented Apr 18, 17:15:05 GMT+0 - Resolved - The Segway API issues look resolved. Apr 18, 14:31:50 GMT+0 - Identified - We're currently seeing issues with sending and receiving commands to and from Segway vehicles, causing unlocking and locking to fail with timeouts. This is identified as an issue in Segway's API and we're awaiting a fix from them.