Location Down - US-NV-Las Vegas

Update timeline

1. investigating Aug 16, 2026, 11:11 AM UTC

   We are currently facing connection issues with the `US-Las Vegas(Fiberhub)-1` probe server. Our Engineering team is working closely with the provider to resolve the issue swiftly. We will provide updates as soon as they become available. Should you require further assistance or have any inquiries, please do not hesitate to contact our support team.

2. identified Aug 17, 2026, 03:05 AM UTC

   The `US-Las Vegas(Fiberhub)-1` probe server is back Online and systems have started to stabilize. IPv4 access is back but IPv6 access is still out. Our service provider experienced 2 large-scale power outages in their Las Vegas data centre resulting in a line card failure in their network routers. We will continue to monitor the probe server to ensure smooth operation and will collaborate with our service provider as necessary for more details.

3. resolved Aug 18, 2026, 02:14 PM UTC

   We’re pleased to confirm that IPv4 and IPv6 network connectivity on the `US-Las Vegas(Fiberhub)-1` probe server has been fully restored and remains stable. The `US-NV-Las Vegas` location is now fully operational and network connectivity is normal. Thank you for your patience. If you experience any further issues, please reach out to our support team.