Upserve Outage History

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Upserve had 11 outages in the last 2 years totaling 107h 54m of downtime — averaging 0.5 incidents per month.

There were 11 Upserve outages since December 7, 2024 totaling 107h 54m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.upserve.com

Minor October 13, 2026

Intermittent Disruption Impacting HQ Reporting, Workforce, and Online Ordering

Detected by Pingoru
Oct 13, 2026, 01:43 PM UTC
Resolved
Oct 13, 2026, 04:37 PM UTC
Duration
2h 54m
Affected: U-Series POS App and HQ
Timeline · 3 updates
  1. investigating Oct 13, 2026, 01:43 PM UTC

    We are currently investigating service disruptions affecting multiple tools, including HQ Reporting access, Workforce integration performance, and Online Ordering (OLO) services. Our engineering teams are actively working to restore full functionality across all impacted areas.

  2. monitoring Oct 13, 2026, 02:05 PM UTC

    A fix has been deployed, and our engineering team is actively monitoring system performance to ensure full stability. We will provide another update once we confirm the issue is fully resolved.

  3. resolved Oct 13, 2026, 04:37 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 19, 2026

8/19/2026 Elevated Online Ordering Errors

Detected by Pingoru
Aug 19, 2026, 06:10 PM UTC
Resolved
Aug 19, 2026, 07:15 PM UTC
Duration
1h 4m
Affected: U-Series POS App and HQU-Series Payments
Timeline · 2 updates
  1. investigating Aug 19, 2026, 06:10 PM UTC

    The Upserve Engineering team has identified an issue causing an increase in Online Ordering errors. Our team is investigating the cause and will update once more information is available.

  2. resolved Aug 19, 2026, 07:15 PM UTC

    The Upserve engineering team has resolve an issue causing an increase in Online Ordering errors. If you are experiencing any issues with Online Ordering, please contact support.

Read the full incident report →

Minor July 23, 2026

07/22/2026 Upserve Inventory Degradation

Detected by Pingoru
Jul 23, 2026, 07:11 PM UTC
Resolved
Jul 24, 2026, 09:38 PM UTC
Duration
1d 2h
Affected: U-Series Inventory
Timeline · 2 updates
  1. investigating Jul 23, 2026, 07:11 PM UTC

    The Upserve engineering team is aware of an issue affecting Upserve Inventory, including reporting and the inability to edit counts. A fix is in progress, and customers should begin seeing recovery over the next few hours. Until then, customers may continue to experience degraded performance. We'll post another update once the issue is fully resolved.

  2. resolved Jul 24, 2026, 09:38 PM UTC

    We believe this incident to be resolved, and the Upserve Inventory system to be working normally at this time. However, the root cause of the incident resulted in inconsistent counts data and missing purchase order updates for some customers during the impacted period. We highly recommend that customers cross-reference supplier-provided invoices for orders received or placed since July 14th. We also recommend performing a fresh count to ensure those values are accurate. If you continue to experience discrepancies after completing these steps, please contact our Support team with relevant details, including the approximate date and time of the expected update and any supporting documentation (such as invoices or screenshots), so we can investigate further.

Read the full incident report →

Minor July 21, 2026

07/21/2026 Upserve Inventory Degradation

Detected by Pingoru
Jul 21, 2026, 09:00 PM UTC
Resolved
Jul 22, 2026, 10:10 PM UTC
Duration
1d 1h
Affected: U-Series Inventory
Timeline · 4 updates
  1. investigating Jul 21, 2026, 09:00 PM UTC

    The Upserve engineering team is aware of an issue affecting Upserve Inventory, including reporting and the inability to edit counts. A fix is in progress, and customers should begin seeing recovery over the next few hours. Until then, customers may continue to experience degraded performance. We'll post another update once the issue is fully resolved.

  2. identified Jul 21, 2026, 09:02 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 21, 2026, 11:14 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 22, 2026, 10:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical October 20, 2025

Service Interruption: Chat, Phone Support & other systems

Detected by Pingoru
Oct 20, 2025, 02:41 PM UTC
Resolved
Oct 21, 2025, 02:06 AM UTC
Duration
11h 24m
Affected: U-Series Support
Timeline · 3 updates
  1. identified Oct 20, 2025, 02:41 PM UTC

    We are currently investigating a major service disruption impacting the availability of our support channels across all products. The issue is related to a widespread outage with AWS US-East-1 (Amazon Web Services), which is affecting key Internet services globally. Customers may experience difficulty reaching support via phone and chat. We are monitoring the external provider and actively working to restore connectivity as quickly as possible. Workaround: Email Support is operational. If you require assistance, please send an email to [email protected]. We sincerely apologize for this disruption and thank you for your patience. We will provide an update as soon as the upstream issue is resolved.

  2. monitoring Oct 20, 2025, 11:23 PM UTC

    Services have recovered and are now in a monitoring state. While our platform provider (AWS) continues backend work to fully restore their infrastructure, all support contact functionalities are operating normally.

  3. resolved Oct 21, 2025, 02:06 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 12, 2025

6/12/2025

Detected by Pingoru
Jun 12, 2025, 07:13 PM UTC
Resolved
Jun 12, 2025, 11:17 PM UTC
Duration
4h 3m
Affected: U-Series POS App and HQ
Timeline · 4 updates
  1. investigating Jun 12, 2025, 07:13 PM UTC

    We’re currently experiencing disruptions to our point of sale system due to an incident with our cloud provider. We will provide additional updates as they become available.

  2. monitoring Jun 12, 2025, 07:42 PM UTC

    Our cloud provider's engineers are working to mitigate the issue. We have confirmation that services have recovered in some locations. We will continue to provide additional information as they become available.

  3. monitoring Jun 12, 2025, 09:40 PM UTC

    Our cloud providers have mitigated the issues and expect full recovery in less than an hour. We will continue to provide additional information as it becomes available.

  4. resolved Jun 12, 2025, 11:17 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 27, 2025

5/27/2025 hq.upserve.com Currently Unavailable

Detected by Pingoru
May 27, 2025, 02:10 PM UTC
Resolved
May 27, 2025, 04:43 PM UTC
Duration
2h 32m
Affected: U-Series POS App and HQ
Timeline · 2 updates
  1. identified May 27, 2025, 02:10 PM UTC

    The U-Series team is aware of an issue with a third-party partner that is currently preventing access to hq.upserve.com. While we await updates from the partner, please use hq.breadcrumb.com or app.upserve.com to access your HQ Back Office. We will share more information as it becomes available. Thank you for your patience.

  2. resolved May 27, 2025, 04:43 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 29, 2025

4/29/2025 Reporting Delay for a subset customers

Detected by Pingoru
Apr 29, 2025, 08:41 PM UTC
Resolved
Apr 29, 2025, 11:56 PM UTC
Duration
3h 14m
Affected: U-Series POS App and HQ
Timeline · 3 updates
  1. identified Apr 29, 2025, 08:41 PM UTC

    Our engineering team has identified a problem affecting a subset of merchants experiencing issues with hq.upserve.com. As a result, your reports may be delayed. We are actively working on a resolution

  2. monitoring Apr 29, 2025, 11:29 PM UTC

    Our engineering team has applied a fix for the issue causing a subset of merchants to have reporting delay. We have observed merchants return to normal operations. We will continue to monitor this issue before resolving.

  3. resolved Apr 29, 2025, 11:56 PM UTC

    Since our last update, we have observed hq.upserve.com’s performance at normal levels and restaurants have returned to normal operation. This incident has been resolved.

Read the full incident report →

Notice January 29, 2025

1/29/25 Online Ordering

Detected by Pingoru
Jan 29, 2025, 06:01 PM UTC
Resolved
Jan 29, 2025, 08:03 PM UTC
Duration
2h 2m
Affected: U-Series POS App and HQ
Timeline · 2 updates
  1. monitoring Jan 29, 2025, 06:01 PM UTC

    The U-Series team is aware of an issue affecting performance for Online Ordering customers. We are actively investigating and will provide an update as soon as we have more information."

  2. resolved Jan 29, 2025, 08:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 16, 2024

Payment Deposit Delays for merchants using Mobile Tap Readers

Detected by Pingoru
Dec 16, 2024, 06:36 PM UTC
Resolved
Dec 17, 2024, 10:12 PM UTC
Duration
1d 3h
Affected: U-Series Payments
Timeline · 3 updates
  1. identified Dec 16, 2024, 06:36 PM UTC

    The Lightspeed Restaurant U-Series team is aware of an issue affecting a small number of customers using Mobile Tap readers, which may result in payment deposit delays for some transactions. The U-Series team is actively working on a fix and will ensure that any failed authorizations are captured.

  2. monitoring Dec 17, 2024, 03:40 PM UTC

    A fix for the payment deposit delay affecting a small number of customers using Mobile Tap readers has been released in version 3.18.2 as of 12/17/24. Please update your terminals to prevent any further disruption to payments. The U-Series team is actively working to capture any failed authorizations caused by this issue.

  3. resolved Dec 17, 2024, 10:12 PM UTC

    The U-Series team has attempted the capture of all affected payments caused by the issue impacting customers using Mobile Tap payments. We will continue monitoring and capturing any new affected payments over the next few days. This issue has been permanently resolved in version 3.18.2, which is now available for download on the App Store.

Read the full incident report →

Major December 7, 2024

12/6/24 Increase in reports of terminals in offline mode

Detected by Pingoru
Dec 07, 2024, 12:51 AM UTC
Resolved
Dec 07, 2024, 02:15 AM UTC
Duration
1h 23m
Affected: U-Series POS App and HQ
Timeline · 3 updates
  1. investigating Dec 07, 2024, 12:51 AM UTC

    We are currently investigating this issue.

  2. monitoring Dec 07, 2024, 01:36 AM UTC

    We have observed merchants return to normal operations that had previously been operating in offline mode. We will continue to monitor this issue before resolving. If you have any questions, please contact our support team via chat in-app or at help.upserve.com.

  3. resolved Dec 07, 2024, 02:15 AM UTC

    Since our last update, we have observed merchants that had previously reported terminals in offline mode have returned to normal operation, and this incident is resolved. If you have any questions, please contact our support team via chat in-app or at help.upserve.com.

Read the full incident report →