Upserve incident

Intermittent Disruption Impacting HQ Reporting, Workforce, and Online Ordering

Minor Resolved View vendor source →

Upserve experienced a minor incident on October 13, 2026 affecting U-Series POS App and HQ, lasting 2h 54m. The incident has been resolved; the full update timeline is below.

Started
Oct 13, 2026, 01:43 PM UTC
Resolved
Oct 13, 2026, 04:37 PM UTC
Duration
2h 54m
Detected by Pingoru
Oct 13, 2026, 01:43 PM UTC

Affected components

U-Series POS App and HQ

Update timeline

  1. investigating Oct 13, 2026, 01:43 PM UTC

    We are currently investigating service disruptions affecting multiple tools, including HQ Reporting access, Workforce integration performance, and Online Ordering (OLO) services. Our engineering teams are actively working to restore full functionality across all impacted areas.

  2. monitoring Oct 13, 2026, 02:05 PM UTC

    A fix has been deployed, and our engineering team is actively monitoring system performance to ensure full stability. We will provide another update once we confirm the issue is fully resolved.

  3. resolved Oct 13, 2026, 04:37 PM UTC

    This incident has been resolved.