Upscope incident

Issues co-browsing for teams with active BAAs

Minor Resolved View vendor source →

Upscope experienced a minor incident on March 20, 2026 affecting UserView, lasting 38m. The incident has been resolved; the full update timeline is below.

Started
Mar 20, 2026, 04:00 PM UTC
Resolved
Mar 20, 2026, 04:38 PM UTC
Duration
38m
Detected by Pingoru
Mar 20, 2026, 04:00 PM UTC

Affected components

UserView

Update timeline

  1. investigating Mar 20, 2026, 04:00 PM UTC

    Co-Browsing sessions have problems starting for some teams that have HIPAA protected data and an active BAA with Upscope. We have identified the issue and a fix will be online in the next 15 minutes.

  2. resolved Mar 20, 2026, 04:38 PM UTC

    The issue has now been resolved.