Upscope Outage History

Upscope is up right now

Upscope had 17 outages in the last 2 years totaling 3h 15m of downtime — averaging 0.7 incidents per month.

There were 17 Upscope outages since September 4, 2025 totaling 3h 15m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.upscope.io

Minor June 14, 2026

Temporary issue with co-browsing sessions

Detected by Pingoru
Jun 14, 2026, 09:36 PM UTC
Resolved
Jun 14, 2026, 10:14 PM UTC
Duration
38m
Affected: UserViewREST API
Timeline · 1 update
  1. investigating Jun 14, 2026, 09:36 PM UTC

    Some active co-browsing sessions might have been interrupted for around 2 minutes and will require both sides to reload the page to be restarted.

Read the full incident report →

Minor March 20, 2026

Issues co-browsing for teams with active BAAs

Detected by Pingoru
Mar 20, 2026, 04:00 PM UTC
Resolved
Mar 20, 2026, 04:38 PM UTC
Duration
38m
Affected: UserView
Timeline · 2 updates
  1. investigating Mar 20, 2026, 04:00 PM UTC

    Co-Browsing sessions have problems starting for some teams that have HIPAA protected data and an active BAA with Upscope. We have identified the issue and a fix will be online in the next 15 minutes.

  2. resolved Mar 20, 2026, 04:38 PM UTC

    The issue has now been resolved.

Read the full incident report →

Minor February 7, 2026

Search issues

Detected by Pingoru
Feb 07, 2026, 08:56 PM UTC
Resolved
Feb 07, 2026, 10:16 PM UTC
Duration
1h 20m
Affected: Co-browsing (North Virginia)
Timeline · 3 updates
  1. resolved Feb 07, 2024, 10:16 PM UTC

    The search functionality is fully restored in all regions.

  2. investigating Feb 07, 2026, 08:56 PM UTC

    Search functionality is experiencing issues in our US - East region. We are investigating the issue.

  3. resolved Feb 07, 2026, 10:16 PM UTC

    The search functionality is fully restored in all regions.

Read the full incident report →

Minor October 25, 2025

Inaccurate Session status

Detected by Pingoru
Oct 25, 2025, 06:07 PM UTC
Resolved
Oct 25, 2025, 06:25 PM UTC
Duration
18m
Timeline · 3 updates
  1. investigating Oct 25, 2022, 06:25 PM UTC

    We have now solved the issue. We are working to backfill statuses for other sessions.

  2. investigating Oct 25, 2025, 06:07 PM UTC

    Some Sessions will look unauthorized or failed on the dashboard and REST API due to an issue. We are currently working on a fix. Sessions are unaffected and keep working as normal.

  3. resolved Oct 25, 2025, 06:25 PM UTC

    We have now solved the issue. We are working to backfill statuses for other sessions.

Read the full incident report →

Minor October 12, 2025

CSS issue

Detected by Pingoru
Oct 12, 2025, 04:00 PM UTC
Resolved
Oct 12, 2025, 04:00 PM UTC
Duration
—
Affected: Javascript SDK
Timeline · 2 updates
  1. investigating Oct 12, 2022, 04:00 PM UTC

    Some of our customers reported seeing errors with the rendering of some pages. This was due to an update to support more encoding types, which caused an issue with some minified CSS. We have now solved this issue.

  2. investigating Oct 12, 2025, 04:00 PM UTC

    Some of our customers reported seeing errors with the rendering of some pages. This was due to an update to support more encoding types, which caused an issue with some minified CSS. We have now solved this issue.

Read the full incident report →

Minor September 27, 2025

Co-browsing degraded

Detected by Pingoru
Sep 27, 2025, 01:30 PM UTC
Resolved
Sep 27, 2025, 01:51 PM UTC
Duration
21m
Affected: HelloScreen
Timeline · 2 updates
  1. investigating Sep 27, 2025, 01:30 PM UTC

    Some users might be experiencing degraded performance on some co-cobrowsing sessions as we make some adjustments following an infrastructure problem yesterday.

  2. resolved Sep 27, 2025, 01:51 PM UTC

    The issue has now been fixed. Please let our team know at [email protected] if you experience any further problems.

Read the full incident report →

Minor September 26, 2025

Co-Browsing issues

Detected by Pingoru
Sep 26, 2025, 03:20 PM UTC
Resolved
Sep 26, 2025, 03:20 PM UTC
Duration
—
Affected: HelloScreenCo-browsing (North Virginia)
Timeline · 2 updates
  1. investigating Sep 26, 2024, 03:20 PM UTC

    We are investigating an issue with a load balancer failing in the North Virginia region for some requests.

  2. investigating Sep 26, 2025, 03:20 PM UTC

    We are investigating an issue with a load balancer failing in the North Virginia region for some requests.

Read the full incident report →