Upscope incident

Co-Browsing issues

Minor Ongoing View vendor source →

Upscope is currently experiencing a minor incident affecting HelloScreen and Co-browsing (North Virginia), which began 8d ago. The vendor's full update timeline is below.

Started
Sep 26, 2026, 03:20 PM UTC
Resolved
Ongoing
Duration
● 8d 6h
Detected by Pingoru
Sep 26, 2026, 03:20 PM UTC

Affected components

HelloScreenCo-browsing (North Virginia)

Update timeline

  1. investigating Sep 26, 2024, 03:20 PM UTC

    We are investigating an issue with a load balancer failing in the North Virginia region for some requests.

  2. investigating Sep 26, 2025, 03:20 PM UTC

    We are investigating an issue with a load balancer failing in the North Virginia region for some requests.