Upsales experienced a minor incident on September 1, 2023 affecting PE Accounting, lasting 6d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 01, 2023, 08:30 AM UTC
Yesterday morning (31/8) PE released a change in their API which caused issues in the integration between Upsales and PE. The issue caused users not being able to sync order to PE due to a new limitation on sending the user on the order to the field "our reference" in PE. PE confirmed a rollback of this change and it is estimated to be done on Saturday (2/9). Meanwhile we have made a small change in the integration meaning that user will not sync to "our reference" and "approver" in PE. This can be set manually in PE during the time we await the completion of the rollback.
- monitoring Sep 04, 2023, 01:14 PM UTC
We have received confirmation from PE Accounting that the issue has been fixed on their end and we've restored sync against "our reference" and "approver" from our end.
- resolved Sep 08, 2023, 07:03 AM UTC
This incident has been resolved.