Upright Labs experienced a major incident on February 21, 2024 affecting Shopgoodwill API, lasting 2h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Shopgoodwill API
Update timeline
- investigating Feb 21, 2024, 06:20 PM UTC
We're investigating reports of listings and relisting to ShopGoodwill failing. We will provide additional updates as we have more information.
- identified Feb 21, 2024, 06:26 PM UTC
We've connected with the ShopGoodwill team who have identified the issue and are working on a resolution. We're continuing to monitor.
- monitoring Feb 21, 2024, 06:30 PM UTC
The ShopGoodwill team has implemented a resolution. Errors appear to be subsiding. We're continuing to monitor listings.
- resolved Feb 21, 2024, 09:16 PM UTC
The issue should be resolved. Errors have subsided and listings are progressing as normal. If you have any questions, please reach out to support! Thank you.