Upright Labs experienced a major incident on March 25, 2024 affecting FedEx API, lasting 1h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 25, 2024, 02:05 PM UTC
The FedEx API is experiencing higher than normal error rates, which may cause shipping rates to fail to generate or labels to fail to purchase. We're monitoring and will continue to update this page as we know more.
- identified Mar 25, 2024, 02:13 PM UTC
The FedEx error rate has begun to drop, but is still higher than normal. Some requests may start to go through, but issues may still be encountered. We're continuing to monitor.
- identified Mar 25, 2024, 02:20 PM UTC
Error rates remain in the double-digits as we continue to monitor the situation.
- identified Mar 25, 2024, 02:30 PM UTC
Rates continue to fluctuate, which has continued to cause errors with rating and purchasing. We're continuing to monitor for a resolution from FedEx.
- identified Mar 25, 2024, 02:43 PM UTC
We continue to see error rates hover around 10%. We're awaiting FedEx's resolution on this issue as even this level of error rate can have a big impact on rating and label purchasing. We'll continue to provide updates as we know more.
- monitoring Mar 25, 2024, 02:53 PM UTC
FedEx error rates have begun to drop, though we're monitoring as we want to see sustained low rates before we consider the issue resolved. We'll provide additional updates as we keep an eye on the error rate level.
- monitoring Mar 25, 2024, 03:03 PM UTC
Error rates have remained under 1% for the last 10 minutes. We continue to monitor.
- resolved Mar 25, 2024, 03:42 PM UTC
Error rates have continued to remain low. If you're still encountering issues, please refresh the Shipping screen or log out and log back into Lister. You can also reach out to support via chat or email with any questions.