Upright Labs experienced a minor incident on April 2, 2024 affecting Lister, lasting 1h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 02, 2024, 02:55 PM UTC
We're investigating an issue causing some thumbnail images in Lister not to be displayed immediately.
- identified Apr 02, 2024, 03:02 PM UTC
We've identified an issue with our photo servers that is preventing certain thumbnail images from displaying, and we're working on a fix. In the meantime, refreshing the page should get broken thumbnail images to load correctly.
- identified Apr 02, 2024, 03:28 PM UTC
We're continuing to work on a fix and are in the process of adding additional photo servers to handle displaying thumbnail images within Lister.
- monitoring Apr 02, 2024, 03:45 PM UTC
We have implemented a fix and are monitoring the results. Images should no longer fail to display the thumbnails.
- resolved Apr 02, 2024, 04:43 PM UTC
Picture thumbnails have been restored, and the new image servers are handling thumbnail creation as expected.