Upheal incident

API is down

Major Resolved View vendor source →

Upheal experienced a major incident on March 16, 2026 affecting API, lasting 1h 22m. The incident has been resolved; the full update timeline is below.

Started
Mar 16, 2026, 04:59 PM UTC
Resolved
Mar 16, 2026, 06:22 PM UTC
Duration
1h 22m
Detected by Pingoru
Mar 16, 2026, 04:59 PM UTC

Affected components

API

Update timeline

  1. investigating Mar 16, 2026, 04:59 PM UTC

    API went down.

  2. resolved Mar 16, 2026, 06:22 PM UTC

    We experienced short outage (~3 mins) at 17:00 UTC. Everything points out to a wider disruption in underlying AWS infrastructure affecting more services and application on the internet. We continue investigation and analyzing whether there is more protection we can add on our end for these situations. During this period, users couldn’t login to the app, initiate calls or do integration API calls.