UpGuard Outage History

UpGuard is up right now

UpGuard had 4 outages in the last 2 years totaling 8h 0m of downtime — averaging 0.2 incidents per month.

There were 4 UpGuard outages since September 5, 2025 totaling 8h 0m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.upguard.com

Notice July 8, 2026

Disruption to notification emails

Detected by Pingoru
Jul 08, 2026, 05:52 PM UTC
Resolved
Jul 09, 2026, 01:10 AM UTC
Duration
7h 18m
Timeline · 4 updates
  1. investigating Jul 08, 2026, 05:52 PM UTC

    We are currently investigating a delay/disruption in processing notification emails.

  2. identified Jul 08, 2026, 09:29 PM UTC

    We’ve identified an issue with our email service provider that is delaying delivery of some notification emails. Our team is working with the provider to restore normal processing. In-app functionality is not affected, but some email notifications may be delayed until processing resumes. Our engineering team is also working towards an alternative solution.

  3. monitoring Jul 08, 2026, 09:52 PM UTC

    New notification emails are now being delivered as expected. Previously delayed notifications are still being processed and may take some time to arrive.

  4. resolved Jul 09, 2026, 01:10 AM UTC

    The incident is now resolved. All delayed notifications have now been sent.

Read the full incident report →

Critical March 6, 2026

We are experiencing an issue where the platform will be offline for a period of time.

Detected by Pingoru
Mar 06, 2026, 01:30 AM UTC
Resolved
Mar 06, 2026, 01:52 AM UTC
Duration
22m
Affected: Web AppExternal APIAuthentication
Timeline · 2 updates
  1. investigating Mar 06, 2026, 01:30 AM UTC

    We are aware of an issue impacting certain features, including the trust page, questionnaires, and user role adjustments. Our engineers are investigating and working on a solution which requires a temporary shut down of the platform.

  2. resolved Mar 06, 2026, 01:52 AM UTC

    Our engineers have identified the issue, and it's been fully resolved. The platform is fully functional.

Read the full incident report →

Major September 5, 2025

An issue has been identified where questionnaires are unable to be sent.

Detected by Pingoru
Sep 05, 2025, 07:12 PM UTC
Resolved
Sep 05, 2025, 07:32 PM UTC
Duration
19m
Affected: Web App
Timeline · 4 updates
  1. investigating Sep 05, 2025, 07:12 PM UTC

    We are currently investigating.

  2. investigating Sep 05, 2025, 07:30 PM UTC

    We have identified a backlog in our async jobs queue and are working towards a fix.

  3. investigating Sep 05, 2025, 07:32 PM UTC

    The issue has been resolved.

  4. resolved Sep 05, 2025, 07:32 PM UTC

    This incident has been resolved.

Read the full incident report →