UpGuard incident

An issue has been identified where questionnaires are unable to be sent.

Major Resolved View vendor source →

UpGuard experienced a major incident on September 5, 2025 affecting Web App, lasting 19m. The incident has been resolved; the full update timeline is below.

Started
Sep 05, 2025, 07:12 PM UTC
Resolved
Sep 05, 2025, 07:32 PM UTC
Duration
19m
Detected by Pingoru
Sep 05, 2025, 07:12 PM UTC

Affected components

Web App

Update timeline

  1. investigating Sep 05, 2025, 07:12 PM UTC

    We are currently investigating.

  2. investigating Sep 05, 2025, 07:30 PM UTC

    We have identified a backlog in our async jobs queue and are working towards a fix.

  3. investigating Sep 05, 2025, 07:32 PM UTC

    The issue has been resolved.

  4. resolved Sep 05, 2025, 07:32 PM UTC

    This incident has been resolved.