An Issue has been identified regarding a disruption to login services.
Timeline · 1 update
- resolved Aug 10, 2026, 12:50 PM UTC
This incident has now been resolved
UpGuard Outage History
UpGuard is up right nowUpGuard had 9 outages in the last 2 years totaling 46h 49m of downtime — averaging 0.4 incidents per month.
There were 9 UpGuard outages since November 18, 2024 totaling 46h 49m of downtime. Each is summarised below — incident details, duration, and resolution information.
Disruption to notification emails
Timeline · 4 updates
- investigating Jul 08, 2026, 05:52 PM UTC
We are currently investigating a delay/disruption in processing notification emails.
- identified Jul 08, 2026, 09:29 PM UTC
We’ve identified an issue with our email service provider that is delaying delivery of some notification emails. Our team is working with the provider to restore normal processing. In-app functionality is not affected, but some email notifications may be delayed until processing resumes. Our engineering team is also working towards an alternative solution.
- monitoring Jul 08, 2026, 09:52 PM UTC
New notification emails are now being delivered as expected. Previously delayed notifications are still being processed and may take some time to arrive.
- resolved Jul 09, 2026, 01:10 AM UTC
The incident is now resolved. All delayed notifications have now been sent.
We are experiencing an issue where the platform will be offline for a period of time.
Affected: Web AppExternal APIAuthentication
Timeline · 2 updates
- investigating Mar 06, 2026, 01:30 AM UTC
We are aware of an issue impacting certain features, including the trust page, questionnaires, and user role adjustments. Our engineers are investigating and working on a solution which requires a temporary shut down of the platform.
- resolved Mar 06, 2026, 01:52 AM UTC
Our engineers have identified the issue, and it's been fully resolved. The platform is fully functional.
An issue has been identified where questionnaires are unable to be sent.
Affected: Web App
Timeline · 4 updates
- investigating Sep 05, 2025, 07:12 PM UTC
We are currently investigating.
- investigating Sep 05, 2025, 07:30 PM UTC
We have identified a backlog in our async jobs queue and are working towards a fix.
- investigating Sep 05, 2025, 07:32 PM UTC
The issue has been resolved.
- resolved Sep 05, 2025, 07:32 PM UTC
This incident has been resolved.
Some Identity Breach data delayed due to processing errors
Timeline · 1 update
- resolved Aug 07, 2025, 07:12 AM UTC
Errors were generated when processing updates from one of our Identity Breach data providers. Data from this one provider was delayed since May 8th 2025. The data feed has been refreshed, and any delayed data has now been delivered.
Cloudflare 'Always use HTTPS' behavior change causing 'SSL not available' risks to be raised.
Affected: Web App
Timeline · 4 updates
Missing Notification and Integration events (20 minute gap)
Timeline · 2 updates
- resolved Jun 18, 2025, 04:35 AM UTC
Immediately after our release process today, the notification events that should have been generated between 12:09PM AEST and 12:30PM AEST were not generated. This was rectified immediately, and the incident itself is resolved, but this has left a 20 minute gap where notifications are missing. The UpGuard Engineering and Support teams are continuing to investigate, in an attempt to manually extract the notification information from audit and event logs. We estimate only very few customers were impacted, and only for a small number of notifications. In the next few days our team will be in touch with any impacted customer.
- postmortem Jun 18, 2025, 04:36 AM UTC
UpGuard have started a Post-Incident Review process, and have already planned changes to remove the risk of this incident reoccurring. This Postmortem will be updated with the outcome of the PIR.
System outage - cannot login
Affected: Web AppAuthentication
Timeline · 3 updates
- investigating Dec 05, 2024, 10:03 AM UTC
We are currently investigating an alert. Authentication is not accepting new logins.
- monitoring Dec 05, 2024, 10:11 AM UTC
Our Authentication provider Auth0 by Okta wasn't calling our platform correctly. The issue has resolved itself for now, we are monitoring for root cause.
- resolved Dec 05, 2024, 01:21 PM UTC
This incident has been resolved.
Notifications are being processed slowly, and the current queue is 2 days long
Affected: Web AppExternal APIAuthentication
Timeline · 5 updates
- identified Nov 18, 2024, 02:29 AM UTC
We have identified the issue, and need to upgrade the CPU on a database to recover. A platform outage to recover from this issue, is being planned for 5pm AEDT (6am UTC/London, 11:30am IST).
- identified Nov 18, 2024, 06:00 AM UTC
We are continuing to work on a fix for this issue.
- identified Nov 18, 2024, 06:01 AM UTC
Outage commencing now to increase CPU on database
- monitoring Nov 18, 2024, 06:16 AM UTC
Database update is complete. We are monitoring notification queue for performance.
- resolved Nov 18, 2024, 07:02 AM UTC
The notification queue is reducing, and will be recovered within 12 hours.