UpGuard incident

A database outage is causing the platform to be unavailable

Critical Resolved View vendor source →

UpGuard experienced a critical incident on September 23, 2026 affecting Web App and External API and 1 more component, lasting 46m. The incident has been resolved; the full update timeline is below.

Started
Sep 23, 2026, 01:55 AM UTC
Resolved
Sep 23, 2026, 02:41 AM UTC
Duration
46m
Detected by Pingoru
Sep 23, 2026, 01:55 AM UTC

Affected components

Web AppExternal APIAuthentication

Update timeline

  1. investigating Sep 23, 2026, 01:55 AM UTC

    We are currently investigating.

  2. identified Sep 23, 2026, 02:00 AM UTC

    We have restarted the database. We are continuing to investigate.

  3. monitoring Sep 23, 2026, 02:05 AM UTC

    The database restart has successfully restored the platform. We are monitoring, and checking for a root cause.

  4. resolved Sep 23, 2026, 02:41 AM UTC

    This incident is now resolved. The database ran out of connections due to a lock being held as part of the fortnightly release. Changes to the release process are being implemented to remove the risk of this happening again.