UpGuard Outage History

UpGuard is up right now

UpGuard had 4 outages in the last 2 years totaling 8h 27m of downtime — averaging 0.2 incidents per month.

There were 4 UpGuard outages since March 6, 2026 totaling 8h 27m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.upguard.com

Critical September 23, 2026

A database outage is causing the platform to be unavailable

Detected by Pingoru
Sep 23, 2026, 01:55 AM UTC
Resolved
Sep 23, 2026, 02:41 AM UTC
Duration
46m
Affected: Web AppExternal APIAuthentication
Timeline · 4 updates
  1. investigating Sep 23, 2026, 01:55 AM UTC

    We are currently investigating.

  2. identified Sep 23, 2026, 02:00 AM UTC

    We have restarted the database. We are continuing to investigate.

  3. monitoring Sep 23, 2026, 02:05 AM UTC

    The database restart has successfully restored the platform. We are monitoring, and checking for a root cause.

  4. resolved Sep 23, 2026, 02:41 AM UTC

    This incident is now resolved. The database ran out of connections due to a lock being held as part of the fortnightly release. Changes to the release process are being implemented to remove the risk of this happening again.

Read the full incident report →

Notice July 8, 2026

Disruption to notification emails

Detected by Pingoru
Jul 08, 2026, 05:52 PM UTC
Resolved
Jul 09, 2026, 01:10 AM UTC
Duration
7h 18m
Timeline · 4 updates
  1. investigating Jul 08, 2026, 05:52 PM UTC

    We are currently investigating a delay/disruption in processing notification emails.

  2. identified Jul 08, 2026, 09:29 PM UTC

    We’ve identified an issue with our email service provider that is delaying delivery of some notification emails. Our team is working with the provider to restore normal processing. In-app functionality is not affected, but some email notifications may be delayed until processing resumes. Our engineering team is also working towards an alternative solution.

  3. monitoring Jul 08, 2026, 09:52 PM UTC

    New notification emails are now being delivered as expected. Previously delayed notifications are still being processed and may take some time to arrive.

  4. resolved Jul 09, 2026, 01:10 AM UTC

    The incident is now resolved. All delayed notifications have now been sent.

Read the full incident report →

Critical March 6, 2026

We are experiencing an issue where the platform will be offline for a period of time.

Detected by Pingoru
Mar 06, 2026, 01:30 AM UTC
Resolved
Mar 06, 2026, 01:52 AM UTC
Duration
22m
Affected: Web AppExternal APIAuthentication
Timeline · 2 updates
  1. investigating Mar 06, 2026, 01:30 AM UTC

    We are aware of an issue impacting certain features, including the trust page, questionnaires, and user role adjustments. Our engineers are investigating and working on a solution which requires a temporary shut down of the platform.

  2. resolved Mar 06, 2026, 01:52 AM UTC

    Our engineers have identified the issue, and it's been fully resolved. The platform is fully functional.

Read the full incident report →