UpGuard Outage History

UpGuard is up right now

UpGuard had 10 outages in the last 2 years totaling 47h 36m of downtime — averaging 0.4 incidents per month.

There were 10 UpGuard outages since November 18, 2024 totaling 47h 36m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.upguard.com

Critical September 23, 2026

A database outage is causing the platform to be unavailable

Detected by Pingoru
Sep 23, 2026, 01:55 AM UTC
Resolved
Sep 23, 2026, 02:41 AM UTC
Duration
46m
Affected: Web AppExternal APIAuthentication
Timeline · 4 updates
  1. investigating Sep 23, 2026, 01:55 AM UTC

    We are currently investigating.

  2. identified Sep 23, 2026, 02:00 AM UTC

    We have restarted the database. We are continuing to investigate.

  3. monitoring Sep 23, 2026, 02:05 AM UTC

    The database restart has successfully restored the platform. We are monitoring, and checking for a root cause.

  4. resolved Sep 23, 2026, 02:41 AM UTC

    This incident is now resolved. The database ran out of connections due to a lock being held as part of the fortnightly release. Changes to the release process are being implemented to remove the risk of this happening again.

Read the full incident report →

Notice July 8, 2026

Disruption to notification emails

Detected by Pingoru
Jul 08, 2026, 05:52 PM UTC
Resolved
Jul 09, 2026, 01:10 AM UTC
Duration
7h 18m
Timeline · 4 updates
  1. investigating Jul 08, 2026, 05:52 PM UTC

    We are currently investigating a delay/disruption in processing notification emails.

  2. identified Jul 08, 2026, 09:29 PM UTC

    We’ve identified an issue with our email service provider that is delaying delivery of some notification emails. Our team is working with the provider to restore normal processing. In-app functionality is not affected, but some email notifications may be delayed until processing resumes. Our engineering team is also working towards an alternative solution.

  3. monitoring Jul 08, 2026, 09:52 PM UTC

    New notification emails are now being delivered as expected. Previously delayed notifications are still being processed and may take some time to arrive.

  4. resolved Jul 09, 2026, 01:10 AM UTC

    The incident is now resolved. All delayed notifications have now been sent.

Read the full incident report →

Critical March 6, 2026

We are experiencing an issue where the platform will be offline for a period of time.

Detected by Pingoru
Mar 06, 2026, 01:30 AM UTC
Resolved
Mar 06, 2026, 01:52 AM UTC
Duration
22m
Affected: Web AppExternal APIAuthentication
Timeline · 2 updates
  1. investigating Mar 06, 2026, 01:30 AM UTC

    We are aware of an issue impacting certain features, including the trust page, questionnaires, and user role adjustments. Our engineers are investigating and working on a solution which requires a temporary shut down of the platform.

  2. resolved Mar 06, 2026, 01:52 AM UTC

    Our engineers have identified the issue, and it's been fully resolved. The platform is fully functional.

Read the full incident report →

Major September 5, 2025

An issue has been identified where questionnaires are unable to be sent.

Detected by Pingoru
Sep 05, 2025, 07:12 PM UTC
Resolved
Sep 05, 2025, 07:32 PM UTC
Duration
19m
Affected: Web App
Timeline · 4 updates
  1. investigating Sep 05, 2025, 07:12 PM UTC

    We are currently investigating.

  2. investigating Sep 05, 2025, 07:30 PM UTC

    We have identified a backlog in our async jobs queue and are working towards a fix.

  3. investigating Sep 05, 2025, 07:32 PM UTC

    The issue has been resolved.

  4. resolved Sep 05, 2025, 07:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 7, 2025

Some Identity Breach data delayed due to processing errors

Detected by Pingoru
Aug 07, 2025, 07:12 AM UTC
Resolved
Aug 06, 2025, 07:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Aug 07, 2025, 07:12 AM UTC

    Errors were generated when processing updates from one of our Identity Breach data providers. Data from this one provider was delayed since May 8th 2025. The data feed has been refreshed, and any delayed data has now been delivered.

Read the full incident report →

Minor June 18, 2025

Missing Notification and Integration events (20 minute gap)

Detected by Pingoru
Jun 18, 2025, 04:35 AM UTC
Resolved
Jun 18, 2025, 02:09 AM UTC
Duration
—
Timeline · 2 updates
  1. resolved Jun 18, 2025, 04:35 AM UTC

    Immediately after our release process today, the notification events that should have been generated between 12:09PM AEST and 12:30PM AEST were not generated. This was rectified immediately, and the incident itself is resolved, but this has left a 20 minute gap where notifications are missing. The UpGuard Engineering and Support teams are continuing to investigate, in an attempt to manually extract the notification information from audit and event logs. We estimate only very few customers were impacted, and only for a small number of notifications. In the next few days our team will be in touch with any impacted customer.

  2. postmortem Jun 18, 2025, 04:36 AM UTC

    UpGuard have started a Post-Incident Review process, and have already planned changes to remove the risk of this incident reoccurring. This Postmortem will be updated with the outcome of the PIR.

Read the full incident report →

Critical December 5, 2024

System outage - cannot login

Detected by Pingoru
Dec 05, 2024, 10:03 AM UTC
Resolved
Dec 05, 2024, 01:21 PM UTC
Duration
3h 18m
Affected: Web AppAuthentication
Timeline · 3 updates
  1. investigating Dec 05, 2024, 10:03 AM UTC

    We are currently investigating an alert. Authentication is not accepting new logins.

  2. monitoring Dec 05, 2024, 10:11 AM UTC

    Our Authentication provider Auth0 by Okta wasn't calling our platform correctly. The issue has resolved itself for now, we are monitoring for root cause.

  3. resolved Dec 05, 2024, 01:21 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 18, 2024

Notifications are being processed slowly, and the current queue is 2 days long

Detected by Pingoru
Nov 18, 2024, 02:29 AM UTC
Resolved
Nov 18, 2024, 07:02 AM UTC
Duration
4h 33m
Affected: Web AppExternal APIAuthentication
Timeline · 5 updates
  1. identified Nov 18, 2024, 02:29 AM UTC

    We have identified the issue, and need to upgrade the CPU on a database to recover. A platform outage to recover from this issue, is being planned for 5pm AEDT (6am UTC/London, 11:30am IST).

  2. identified Nov 18, 2024, 06:00 AM UTC

    We are continuing to work on a fix for this issue.

  3. identified Nov 18, 2024, 06:01 AM UTC

    Outage commencing now to increase CPU on database

  4. monitoring Nov 18, 2024, 06:16 AM UTC

    Database update is complete. We are monitoring notification queue for performance.

  5. resolved Nov 18, 2024, 07:02 AM UTC

    The notification queue is reducing, and will be recovered within 12 hours.

Read the full incident report →