UNLV experienced a minor incident on July 30, 2026 affecting Applications, lasting 17h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Applications
Update timeline
- identified Jul 30, 2026, 10:29 PM UTC
Softdocs Etrieve, https://unlvcontent.etrieve.cloud, is not performing as expected. Users may experience degraded performance affecting Document Retention, Collaboration, and the New Content Experience when logged into Softdocs. Softdocs Support has identified the issue and has a fix ready to deploy. Fix is confirmed to resolve the issue and will be deployed tonight at 7pm PST. -- UNLV Information Technology IT Help Desk [email protected] 702-895-0777 #mi-softdocs
- monitoring Jul 31, 2026, 04:56 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 31, 2026, 03:32 PM UTC
This incident has been resolved.