UNLV incident
UNLV IT Ticketing System not performing as expected
UNLV experienced a critical incident on November 6, 2025 affecting Computing Services, lasting 2h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 06, 2025, 06:51 PM UTC
The UNLV IT Ticketing System is not performing as expected. Work requests, inquiries and emails sent over to the UNLV Office of Information Technology may be delayed or inaccessible for the duration of this incident. The UNLV IT Help Desk remains open to accept work requests via phone support (702-895-0777) and to provide assistance in person at both the SU 231 and CHB B113 help desk locations. -- UNLV Information Technology IT Help Desk [email protected] 702-895-0777 #mi-tdx
- monitoring Nov 06, 2025, 07:06 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 06, 2025, 08:57 PM UTC
This incident has been resolved.