UNLV experienced a major incident on December 31, 2025 affecting Applications, lasting 4h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Dec 31, 2025, 04:24 PM UTC
Lucid Suite Premium is not performing as expected. Premium users of Lucid Suite have been downgraded to Free licenses. Edits will now be limited to the 3 most recently created Lucidchart documents and the rest will be view only. Users with a free license, such as students and professors that have signed up for Lucid through Canvas, should not be affected. -- UNLV Information Technology IT Help Desk [email protected] 702-895-0777 #mi-lucid-suite
- monitoring Dec 31, 2025, 07:21 PM UTC
A fix has been implemented - most Premium Lucid Suite users have had their license restored and we are working to fix the remaining licenses.
- resolved Dec 31, 2025, 08:40 PM UTC
This incident has been resolved.