Unit incident

Visa DPS Connectivity Issue

Major Resolved View vendor source →

Unit experienced a major incident on July 11, 2023 affecting Cards, lasting 11m. The incident has been resolved; the full update timeline is below.

Started
Jul 11, 2023, 05:23 AM UTC
Resolved
Jul 11, 2023, 05:35 AM UTC
Duration
11m
Detected by Pingoru
Jul 11, 2023, 05:23 AM UTC

Affected components

Cards

Update timeline

  1. investigating Jul 11, 2023, 05:23 AM UTC

    We are experiencing intermittent connectivity issues with Visa DPS. Card transactions may have been subjected to lower limits and therefore declined, or went through despite insufficient funds in the account.

  2. identified Jul 11, 2023, 05:27 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 11, 2023, 05:30 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 11, 2023, 05:35 AM UTC

    This incident has been resolved.