Unit incident

Degraded Sandbox Performance

Minor Resolved View vendor source →

Unit experienced a minor incident on August 11, 2023 affecting Onboarding and Payments and 1 more component, lasting 1h 48m. The incident has been resolved; the full update timeline is below.

Started
Aug 11, 2023, 02:19 PM UTC
Resolved
Aug 11, 2023, 04:07 PM UTC
Duration
1h 48m
Detected by Pingoru
Aug 11, 2023, 02:19 PM UTC

Affected components

OnboardingPaymentsCardsCore

Update timeline

  1. investigating Aug 11, 2023, 02:19 PM UTC

    Identified slowness in Sandbox with intermittent failures, affecting the Dashboard and API response times. Investigation is in progress.

  2. monitoring Aug 11, 2023, 04:04 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 11, 2023, 04:07 PM UTC

    This incident has been resolved.