Unbounce incident

Newly Added Domains Stuck in "Configuring" State

Major Resolved View vendor source →

Unbounce experienced a major incident on July 21, 2025 affecting SSL Certificate Provisioning, lasting 12h 22m. The incident has been resolved; the full update timeline is below.

Started
Jul 21, 2025, 11:29 PM UTC
Resolved
Jul 22, 2025, 11:51 AM UTC
Duration
12h 22m
Detected by Pingoru
Jul 21, 2025, 11:29 PM UTC

Affected components

SSL Certificate Provisioning

Update timeline

  1. investigating Jul 21, 2025, 11:29 PM UTC

    Unbounce is currently experiencing an issue with configuring custom domains that have just been added. All existing domains are unaffected. We are currently investigating this issue and are working to get it resolved as soon as possible. Subscribe to this status page to receive notifications on updates as they are made available.

  2. monitoring Jul 22, 2025, 12:04 AM UTC

    We have identified that the issue is caused by Let's Encrypt – the 3rd party SSL certificate provider we use. They are currently experiencing an outage that affects how our domains get new SSL certificates. For more information on the outage, check out their status page: https://letsencrypt.status.io/. We are monitoring the status of the Let's Encrypt outage and we'll be back with more updates at a later time.

  3. monitoring Jul 22, 2025, 04:25 AM UTC

    We have seen recovery of Let's Encrypt – the 3rd party SSL certificate provider we use. All impacted domains have recovered. New custom domains may remain in a configuring state for longer than normal, as the 3rd party system recovers from the resulting high traffic volumes.

  4. resolved Jul 22, 2025, 11:51 AM UTC

    This incident has been resolved.