Newly Added Domains Stuck in "Configuring" State

Update timeline

1. monitoring Jul 22, 2025, 11:51 AM UTC

   Jul 22, 04:51 PDT Resolved - This incident has been resolved. Jul 21, 21:25 PDT Update - We have seen recovery of Let's Encrypt – the 3rd party SSL certificate provider we use. All impacted domains have recovered. New custom domains may remain in a configuring state for longer than normal, as the 3rd party system recovers from the resulting high traffic volumes. Jul 21, 17:04 PDT Monitoring - We have identified that the issue is caused by Let's Encrypt – the 3rd party SSL certificate provider we use. They are currently experiencing an outage that affects how our domains get new SSL certificates. For more information on the outage, check out their status page: https://letsencrypt.status.io/. We are monitoring the status of the Let's Encrypt outage and we'll be back with more updates at a later time. Jul 21, 16:29 PDT Investigating - Unbounce is currently experiencing an issue with configuring custom domains that have just been added. All existing domains are unaffected. We are currently investigating this issue and are working to get it resolved as soon as possible. Subscribe to this status page to receive notifications on updates as they are made available.