Unbabel experienced a minor incident on June 17, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Jun 17, 2025, 09:55 AM UTC
Type: Incident Duration: 1 hour Affected Components: , Zendesk Chat, Intercom, Chat API, Unbabel Interface Chat, Salesforce Live Agent, Unbabel Chat → Jun 17, 09:55:00 GMT+0 - Investigating - We have detected an incident with the translation of chat messages across all Unbabel products. Chat translations are failing or severely delayed. We are currently investigating this incident. Jun 17, 10:55:15 GMT+0 - Resolved - This incident has been resolved. If you have any past translations that were not delivered, please attempt to send them again. Jun 17, 10:49:48 GMT+0 - Identified - We are continuing to work on a fix for this incident. For now, we mitigated the issue and would expect that new translations are not affected. You may still experience delays with translations.