Unbabel incident

Email and chat translations are down or with severe latency

Major Resolved View vendor source →

Unbabel experienced a major incident on October 30, 2024, lasting —. The incident has been resolved; the full update timeline is below.

Started
Oct 30, 2024, 02:03 PM UTC
Resolved
Oct 30, 2024, 02:03 PM UTC
Duration
—
Detected by Pingoru
Oct 30, 2024, 02:03 PM UTC

Update timeline

  1. resolved Oct 30, 2024, 02:03 PM UTC

    Type: Incident Duration: 1 hour and 54 minutes Affected Components: Chat API, API, Salesforce Service Cloud, Unbabel Interface Chat, Salesforce Live Agent, Zendesk Chat, Unbabel Interface Tickets, Zendesk Support/Agent Workspace, Freshdesk , Kustomer, Wix Answers, Intercom Oct 30, 14:03:00 GMT+0 - Investigating - We are currently investigating this incident. Oct 30, 15:09:00 GMT+0 - Investigating - Chat translations are also affected. Oct 30, 15:27:36 GMT+0 - Identified - The issue is identified and we're applying some mitigating measures. Oct 30, 15:57:03 GMT+0 - Resolved - This incident has been resolved. Oct 30, 15:47:33 GMT+0 - Monitoring - Services appear to be recovering. We are monitoring their performance and searching for the root cause.