Unbabel experienced a minor incident on March 7, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Mar 07, 2025, 04:40 PM UTC
Type: Incident Duration: 4 hours and 14 minutes Affected Components: Chat API, API, Salesforce Service Cloud, Unbabel Interface Chat, Salesforce Live Agent, Zendesk Chat, Unbabel Interface Tickets, Zendesk Support/Agent Workspace, Freshdesk , Kustomer, Wix Answers, Intercom Mar 7, 20:54:00 GMT+0 - Resolved - This incident has been resolved. Mar 7, 16:40:00 GMT+0 - Investigating - Due to an overload of some systems, translation requests are suffering delays. Mar 7, 18:54:00 GMT+0 - Identified - The root cause for the issue is identified and mitigating measures are being taken. We see some reduction on translation time.