Unbabel experienced a major incident on September 23, 2024, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Sep 23, 2024, 02:48 PM UTC
Type: Incident Duration: 1 hour and 18 minutes Affected Components: Projects, Unbabel Portal, Chat API, API, Salesforce Service Cloud, Unbabel Interface Chat, Unbabel, Zendesk Guide, Salesforce Live Agent, Zendesk Chat, Unbabel Interface Tickets, Salesforce KB, Zendesk Support/Agent Workspace, Freshdesk , Kustomer, Wix Answers, Intercom Sep 23, 14:48:00 GMT+0 - Investigating - All translations are failing to process at the pipeline level. The team is investigating the issue. Sep 23, 14:51:00 GMT+0 - Identified - The issue was quickly identified and service was restored for the most part. Pending translations are being automatically recovered, although with some minutes' delay. However, some language combinations are still seeing issues and failing to translated. The team is still focused on resolving the issue. Sep 23, 15:38:34 GMT+0 - Monitoring - All translations are now completing successfully following a successful rollback. We are in the process of recovering failed transaltions. Sep 23, 16:06:18 GMT+0 - Resolved - This incident has been resolved. There may still exist occasional translations missing that will be recovered later. If your translation is not recovered, it might have failed for a different reason. Please reach out to us.