Brief Service Interruption for Automation Cloud Data Fabric in Japan Region

Update timeline

1. resolved Jul 09, 2026, 04:40 PM UTC

   Between 15:42 UTC and 15:58 UTC, Automation Cloud Data Fabric customers in the Japan region experienced a brief interruption in service. The issue occurred due to database maintenance. Our team responded promptly, mitigated the issue, and service has been fully restored.

2. postmortem Jul 20, 2026, 07:48 AM UTC

   ## Customer impact Between **July 9, 2026 at around 15:42 UTC and July 9, 2026 at around 15:58 UTC**, Japan Datafabric customers experienced a brief interruption in service. The issue occurred due to database maintenance. ## Root cause The root cause was an outdated configuration reference that did not transition to the database endpoint during maintenance, while the remaining configuration references were updated successfully. After the issue was identified, the configuration was corrected, and service was fully restored. ## Detection The incident was identified during post-maintenance regression testing and was addressed immediately, minimizing customer impact. ## Response On July 9, 2026, between 15:42 UTC and 15:58 UTC, Japan Datafabric customers experienced service errors during a database maintenance activity. During this 16-minute period, some customer requests failed. The issue was identified during post-maintenance regression testing. The root cause was traced to an database endpoint configuration during the maintenance activity. After the configuration was updated to reference the correct database endpoint, service was fully restored and the issue was mitigated. ## Follow-up Extend maintenance automation to also detect and update secrets holding DB auth creds missed during maintenance.