UiPath incident
Service Degradation Affecting Document Understanding, Agents, IXP, and G...
UiPath experienced a minor incident on May 29, 2026 affecting Document Understanding and Document Understanding and 1 more component, lasting 1h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 29, 2026, 04:18 PM UTC
An issue with an upstream provider may be impacting GPT-4.0-powered functionality for Document Understanding, Agents, IXP, and GenAI Activities across multiple regions, and we are investigating. Impact: Users may experience request failures, increased error rates, or degraded performance when using GPT-4.0-powered features and workflows.
- identified May 29, 2026, 05:03 PM UTC
An issue with an upstream provider may be impacting GPT-4.0-powered functionality for Document Understanding, Agents, IXP, and GenAI Activities across multiple regions, and we are investigating. Impact: Users may experience request failures, increased error rates, or degraded performance when using GPT-4.0-powered features and workflows. Our teams have identified a potential mitigation and are actively implementing it to reduce customer impact. We will continue to provide updates as progress is made.
- resolved May 29, 2026, 05:48 PM UTC
The mitigation has been successfully implemented, and service has been restored. Impact has been resolved for Document Understanding, Agents, IXP, and GenAI Activities across all affected regions. Users should no longer experience request failures, elevated error rates, or degraded performance when using GPT-4.0-powered features and workflows. We will continue to monitor the services to ensure stability.