UiPath incident
IXP - Multiple Regions - User experience delays when using Gemini models
UiPath experienced a minor incident on May 29, 2026 affecting IXP and IXP and 1 more component, lasting 9h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 29, 2026, 07:59 AM UTC
We are currently experiencing delays and intermittent failures affecting document extraction that use Gemini models. Users may notice delay or unsuccessful processing requests across all regions. Our team is actively investigating the issue and working to restore normal performance.
- investigating May 29, 2026, 09:28 AM UTC
Investigation is ongoing. Our team continues to work toward a finding the root cause and we will share further updates as available.
- identified May 29, 2026, 10:53 AM UTC
We have identified the issue and are working on implementing a fix.
- monitoring May 29, 2026, 11:26 AM UTC
A fix has been implemented and services are operating normally. We are continuing to monitor the service to ensure stability.
- monitoring May 29, 2026, 12:56 PM UTC
We continue to monitor the service and have not observed any further issues so far. The system remains stable, and we will keep monitoring for continued assurance.
- monitoring May 29, 2026, 02:00 PM UTC
A fix has been implemented successfully in all regions except Japan, where we are still actively working on resolving the issue. Services in other regions are operating normally. Our team continues to investigate and implement the fix for the Japan region, and we will provide further updates as soon as possible.
- monitoring May 29, 2026, 03:30 PM UTC
The fix has been deployed in the Japan region and we are validating its effectiveness. Additional testing is underway to confirm recovery. Services in all other regions remain fully operational. We will share further updates as they become available.
- monitoring May 29, 2026, 04:39 PM UTC
We have applied and confirmed the fix in several regions, are are continuing to roll it out
- monitoring May 29, 2026, 04:46 PM UTC
All regions are fully operational. We will perform validations, and share any further updates as they become available
- resolved May 29, 2026, 05:11 PM UTC
The outage has been resolved and IXP is fully operational. Impact: No ongoing user impact.