UiPath experienced a major incident on May 14, 2026 affecting Document Understanding, lasting 1h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 14, 2026, 06:38 PM UTC
We are investigating reports of an outage impacting document processing for [Document Understanding] Impact: Users may be unable to processing documents. Next update: Our teams are working to understand the cause and scope and will share updates as available
- identified May 14, 2026, 07:00 PM UTC
We have identified the cause of the outage impacting document processing for Document Understanding in US and are working on a fix. Impact: Users may continue to be unable to process documents. Next update: Our focus is on restoring service as quickly as possible.
- monitoring May 14, 2026, 07:10 PM UTC
Document processing for Document Understanding in US is recovered and operational, and we are monitoring closely. Next update: We are continuing to monitor system behavior.
- resolved May 14, 2026, 07:43 PM UTC
The outage has been resolved and Document Understanding is fully operational. Impact: No ongoing user impact.