UAE - Insights - Dashboard is down

Update timeline

1. identified Apr 21, 2026, 05:59 PM UTC

   We have identified the cause of the outage impacting Dashboard for Insights in UAE and are working on a fix. Impact: Users may be unable to access the Insights dashboard Next update: Our focus is on restoring service as quickly as possible.

2. identified Apr 21, 2026, 08:18 PM UTC

   The cause of the outage impacting Dashboard for Insights in UAE has been identified and are working on a fix. Impact: Users may be unable to access the Insights dashboard Next update: Our focus is on restoring service as quickly as possible.

3. resolved Apr 21, 2026, 11:38 PM UTC

   The outage has been resolved and Insights dashboard in UAE is fully operational. Impact: No ongoing user impact.

4. postmortem Apr 24, 2026, 07:42 PM UTC

   ## _Customer Impact_ On **April 17, 2026**, the UiPath **Insights portal and Provisioning service** experienced an outage affecting customers in the **UAE region** following a scheduled deployment. During this period, users were unable to access any of the data in Insights dashboards. The impact began at approximately **12:00 UTC on April 17** and was fully resolved by **23:38 UTC on April 21, 2026**, resulting in a total service disruption of approximately **4 days and 11 hours**. ## _Root Cause_ The outage was triggered by an issue in our deployment process for the UAE region. During a recent service deployment, a required step in our deployment workflow failed silently, which prevented the new version of the Insights portal from being fully activated in UAE. Over time, the older version that remained in service began referencing files that had since been removed as part of routine maintenance, causing the portal to become inaccessible to customers_._ ## _Detection_ The issue was discovered through **UiPath Insights internal alerts** and **automated availability monitoring** in the UAE region. These signals indicated portal unavailability, prompting the engineering team to investigate the deployment pipeline and identify the root cause_._ ## _Response_ Upon detecting the outage, the engineering team investigated the deployment pipeline and identified that a re-deployment was needed to restore service. However, the team encountered two additional issues that had to be resolved first: an outdated infrastructure component introduced a pipeline failure, and a misconfigured integration setting — left over from the initial UAE region setup — had been silently blocking deployments. On **April 21, 2026 at approximately 20:30 UTC**, both issues were resolved, allowing a successful re-deployment that fully restored the Insights portal in UAE by **23:38 UTC on April 21**. ## _Follow-Up_ To prevent similar incidents in the future, we are taking the following steps: * **Establish a mandatory verification checklist for new region deployments** to ensure all configuration settings are correctly applied before going live. * **Ensure any incomplete deployment steps are treated as active incidents** and fully resolved before proceeding with subsequent releases. * **Strengthen monitoring and alerting coverage for recently launched regions** to ensure issues are detected and escalated promptly, regardless of region maturity.