UiPath incident

US - Maestro - HITL task creation failures within Maestros with HITL task SLA timers configured

Major Resolved View vendor source →

UiPath experienced a major incident on October 7, 2026 affecting Agentic Orchestration, lasting 6h 54m. The incident has been resolved; the full update timeline is below.

Started
Oct 07, 2026, 09:34 PM UTC
Resolved
Oct 08, 2026, 04:29 AM UTC
Duration
6h 54m
Detected by Pingoru
Oct 07, 2026, 09:34 PM UTC

Affected components

Agentic Orchestration

Update timeline

  1. investigating Oct 07, 2026, 09:34 PM UTC

    We are investigating reports of an outage impacting HITL task creation failures for Maestro in US. Impact: Users may be unable to create HITL tasks. Next update: Our teams are working to understand the cause and scope and will share updates as available.

  2. identified Oct 07, 2026, 10:16 PM UTC

    We have identified the cause for an outage impacting HITL task creation for Maestro in US and are working to mitigate the issue. Impact: Users may be unable to create HITL tasks. Next update: Our teams are working to mitigate the issue and will share updates as available.

  3. identified Oct 07, 2026, 11:26 PM UTC

    We have identified the cause for an outage impacting HITL task creation for Maestro in US and are working to mitigate the issue. Impact: Users may be unable to create HITL tasks. Next update: Our teams are working to mitigate the issue and will share updates as available.

  4. identified Oct 08, 2026, 12:29 AM UTC

    We have identified the cause for an outage impacting HITL task creation for Maestro in US and are working to mitigate the issue. Impact: Users may be unable to create HITL tasks. Next update: Our teams are working to mitigate the issue and will share updates as available.

  5. identified Oct 08, 2026, 01:30 AM UTC

    We have identified the cause for an outage impacting HITL task creation for Maestro in US and are working to mitigate the issue. Impact: Users may be unable to create HITL tasks. Next update: Our teams are working to mitigate the issue and will share updates as available.

  6. monitoring Oct 08, 2026, 02:29 AM UTC

    We are rolling out fix for an outage impacting HITL task creation for Maestros with HITL task SLA timers configured in US and are working to mitigate the issue. Impact: Users may be unable to create HITL tasks within Maestros with HITL task SLA timers configured. Next update: Our teams are working to mitigate the issue and will share updates as available.

  7. monitoring Oct 08, 2026, 03:28 AM UTC

    We are rolling out fix for an outage impacting HITL task creation for Maestros with HITL task SLA timers configured in US and are working to mitigate the issue. Impact: Users may be unable to create HITL tasks within Maestros with HITL task SLA timers configured. Next update: Our teams are working to mitigate the issue and will share updates as available.

  8. resolved Oct 08, 2026, 04:29 AM UTC

    The fix for the issue impacting HITL task creation for Maestro with HITL task SLA timers configured in US has been fully rolled out. HITL task creation has returned to normal.