India - AI Center - AI Center Currently Unavailable

Update timeline

1. investigating Mar 10, 2026, 11:41 AM UTC

   We are currently investigating reports of an outage affecting AI Center accessibility in the India region. Impact: Users may be unable to access AI Center Our teams are actively working to identify the cause and assess the scope of the issue. Further updates will be shared as soon as more information becomes available.

2. monitoring Mar 10, 2026, 12:35 PM UTC

   We have identified the root cause of the issue affecting AI Center accessibility in the India region. A fix has been deployed and the service is recovering. Current status: We are monitoring the system to ensure stability and full recovery. Further updates will be shared soon

3. resolved Mar 10, 2026, 01:12 PM UTC

   The issue has been resolved. A fix was deployed and the system has remained stable during the monitoring period.

4. postmortem Mar 16, 2026, 04:14 PM UTC

   ## _Customer Impact_ Customers using AI Center with tenants located in **India** experienced **degraded** **service** between **March 10, 2026 11:05 am UTC** and **12:40 pm UTC**. During this time, **some operations** related to skills and training pipelines were unavailable. Customers were unable to **start new skills**, **resume** or **stop** existing skills, or **start** new **training pipelines**. Skills that were **already running** **continued** to process requests **normally**, and training pipelines that were already in **progress** were **not affected**. Users saw error messages in the user interface when attempting these operations. Total duration: **approximately 95 minutes**. ## _Root Cause_ A **configuration change** related to network settings prevented AI Center services responsible for managing skills and training pipelines from **communicating** with the infrastructure that runs them. Because of this, requests to **start** or **manage** skills and training jobs could not be completed successfully. ## _Detection_ The issue was detected through **automated testing** systems that identified failures in skill and training operations **shortly** after the problem began. These tests reported errors in both the user interface and backend operations, which indicated a **service disruption**. ## _Response_ Once the issue was detected, engineers began **investigating** the failures affecting AI Center operations. March 10, 2026 * Automated tests **detect** failures in skill and training operations. * Engineers investigated multiple services and confirmed the issue was **not temporary**. * The investigation identified a **network configuration change** that blocked communication between AI Center components. * The configuration was **corrected** to **restore** communication between services. * AI Center services **recovered automatically** once the configuration update was applied. * Service functionality **returned to normal** shortly after the change was deployed. ## _Follow-Up_ We are **taking steps** to **reduce** the likelihood of similar issues in the future. Short-term improvements: * **Review** configuration changes affecting infrastructure connectivity before rollout. * **Validate** cluster configuration updates using **automated checks**. Long-term improvements * **Improve** configuration management processes to better **detect dependency changes**. * Introduce **automated validation and rollback** mechanisms for infrastructure configuration changes. We remain committed to improving the reliability of AI Center and the UiPath Platform™.