Multiple Regions - Maestro - Download Attachment Failures

Update timeline

1. investigating Mar 11, 2026, 01:41 AM UTC

   We are investigating reports of an outage impacting the Download Attachment functionality for Maestro across multiple regions. Impact: Users may be unable to download attachments using certain Integration Service connectors. Next update: Our teams are working to understand the cause and scope and will share updates as available.

2. identified Mar 11, 2026, 02:13 AM UTC

   We have identified the issue impacting the Download Attachment functionality for Maestro across multiple regions. Impact: Users may be unable to download attachments using certain Integration Service connectors. Our teams are currently working on a hotfix to resolve the issue. Next update: We will share further updates as progress is made.

3. identified Mar 11, 2026, 03:02 AM UTC

   We have identified the issue impacting the Download Attachment functionality for Maestro across multiple regions. Impact: Users may be unable to download attachments using certain Integration Service connectors. Our teams are currently working on a hotfix to resolve the issue. Next update: We will share further updates as progress is made.

4. identified Mar 11, 2026, 04:03 AM UTC

   We have deployed the fix in the lower environments and verified that it is working as expected. We are currently in the process of deploying the fix to the production environments. We will provide the next update shortly

5. identified Mar 11, 2026, 04:59 AM UTC

   The deployment is currently in progress. We will share the next update as soon as more information becomes available

6. monitoring Mar 11, 2026, 05:59 AM UTC

   The fix has been rolled out to the following regions: Australia, Canada, India, US, UK, and EU, and has been verified. We are continuing deployment and verification in the remaining regions.

7. monitoring Mar 11, 2026, 06:13 AM UTC

   The fix has been rolled out to all regions. We will continue monitoring the incident through our monitoring systems for some time before marking it as resolved.

8. resolved Mar 11, 2026, 06:44 AM UTC

   The issue has been resolved. The fix has been fully deployed across all regions, and our monitoring systems confirm that services are operating normally.