ubank incident

Our uBank app and Online Banking are not available

Critical Resolved View vendor source →

ubank experienced a critical incident on July 10, 2025 affecting ubank app and Card payments and 1 more component, lasting 3h 6m. The incident has been resolved; the full update timeline is below.

Started
Jul 10, 2025, 08:51 AM UTC
Resolved
Jul 10, 2025, 11:57 AM UTC
Duration
3h 6m
Detected by Pingoru
Jul 10, 2025, 08:51 AM UTC

Affected components

ubank appCard paymentsOnline banking

Update timeline

  1. investigating Jul 10, 2025, 08:51 AM UTC

    We’re working to get it up and running as quickly as possible and we’ll update this page the second it’s fixed.

  2. investigating Jul 10, 2025, 08:52 AM UTC

    We are continuing to investigate this issue.

  3. investigating Jul 10, 2025, 09:52 AM UTC

    Upon further investigation, we have confirmed that card payments (both physical and digital) are not impacted. Our technical team continues to investigate the issue with uBank app and Online Banking.

  4. investigating Jul 10, 2025, 11:54 AM UTC

    WE’RE BACK! Customers can now use their ubank app and online banking. Our team will continue to monitor closely. Again, we’re sorry for any inconvenience caused.

  5. monitoring Jul 10, 2025, 11:55 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Jul 10, 2025, 11:57 AM UTC

    This incident has been resolved.