ubank experienced a minor incident on June 19, 2026 affecting Call centre, lasting 17m. The incident has been resolved; the full update timeline is below.
Affected components
Call centre
Update timeline
- investigating Jun 19, 2026, 03:43 AM UTC
We’re currently experiencing technical issues with some of our systems, which may affect your ability to connect with one of our advisors right now. We’re working hard to fix this and appreciate your understanding.
- investigating Jun 19, 2026, 03:44 AM UTC
We are continuing to investigate this issue.
- resolved Jun 19, 2026, 04:00 AM UTC
This incident has been resolved.