ubank Outage History

ubank had 6 outages in the last 2 years totaling 17h 43m of downtime — averaging 0.2 incidents per month.

There were 6 ubank outages since January 23, 2025 totaling 17h 43m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.ubank.com.au

Major September 30, 2026

Our app and Online Banking are now available.

Detected by Pingoru: Sep 30, 2026, 11:26 PM UTC
Resolved: Oct 01, 2026, 02:34 AM UTC
Duration: 3h 8m

Affected: ubank appOnline banking

Timeline · 4 updates

investigating Sep 30, 2026, 11:26 PM UTC

Our app and Online Banking are not available. We’re working to get it up and running as quickly as possible and we’ll update this page the second it’s fixed. You can still use your debit card and digital wallet as normal.
investigating Sep 30, 2026, 11:27 PM UTC

We are continuing to investigate this issue.
monitoring Oct 01, 2026, 12:02 AM UTC

The app and Online Banking are back up and running. A fix has been implemented and we are monitoring closely.
resolved Oct 01, 2026, 02:34 AM UTC

This incident has been resolved.

Read the full incident report →

Minor August 24, 2026

Issue with card payments - INC-497

Detected by Pingoru: Aug 24, 2026, 04:01 AM UTC
Resolved: Aug 24, 2026, 04:17 AM UTC
Duration: 16m

Affected: Card payments

Timeline · 2 updates

investigating Aug 24, 2026, 04:01 AM UTC

We are currently investigating this issue.
investigating Aug 24, 2026, 04:02 AM UTC

Some card payments are unavailable right now. We've identified an issue with some card payments. We’re working to get it up and running as quickly as possible and we’ll update this page the second it’s fixed.

Read the full incident report →

Minor June 19, 2026

Call Centre - Degraded performance

Detected by Pingoru: Jun 19, 2026, 03:43 AM UTC
Resolved: Jun 19, 2026, 04:00 AM UTC
Duration: 17m

Affected: Call centre

Timeline · 3 updates

investigating Jun 19, 2026, 03:43 AM UTC

We’re currently experiencing technical issues with some of our systems, which may affect your ability to connect with one of our advisors right now. We’re working hard to fix this and appreciate your understanding.
investigating Jun 19, 2026, 03:44 AM UTC

We are continuing to investigate this issue.
resolved Jun 19, 2026, 04:00 AM UTC

This incident has been resolved.

Read the full incident report →

Major September 14, 2025

Some payment methods are currently unavailable

Detected by Pingoru: Sep 14, 2025, 01:15 AM UTC
Resolved: Sep 14, 2025, 01:35 AM UTC
Duration: 19m

Affected: ubank appOnline banking

Timeline · 2 updates

investigating Sep 14, 2025, 01:15 AM UTC

Payments made from ubank using PayID and Osko are unavailable right now. We are working to resolve the issue and will update this page the second it's fixed. All other payment methods, including transfers between your accounts, BPAY, card purchases and ATM withdrawals remain available.
resolved Sep 14, 2025, 01:35 AM UTC

This incident has been resolved.

Read the full incident report →

Critical September 1, 2025

Our uBank app and Online Banking are not available

Detected by Pingoru: Sep 01, 2025, 03:16 AM UTC
Resolved: Sep 01, 2025, 05:07 AM UTC
Duration: 1h 51m

Affected: ubank appOnline bankingCall centre

Timeline · 3 updates

investigating Sep 01, 2025, 03:16 AM UTC

Our app and online banking is currently unavailable right now. We’re working to get it up and running as quickly as possible and we’ll update this page the second it’s fixed. You can still use your debit card and digital wallet as normal.
investigating Sep 01, 2025, 04:26 AM UTC

We are continuing to investigate this issue.
resolved Sep 01, 2025, 05:07 AM UTC

This issue has now been resolved.

Read the full incident report →

Minor January 23, 2025

Card Management Unavailable

Detected by Pingoru: Jan 23, 2025, 08:11 AM UTC
Resolved: Jan 23, 2025, 08:02 PM UTC
Duration: 11h 51m

Affected: ubank appOnline banking

Timeline · 2 updates

investigating Jan 23, 2025, 08:11 AM UTC

We're experiencing an issue with card display in the app and are working hard to fix it ASAP. Please know, you can still use your digital and physical card as normal.
resolved Jan 23, 2025, 08:02 PM UTC

This incident has been resolved.

Read the full incident report →