Tyro experienced a notice incident on May 3, 2024, lasting 3h 56m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified May 03, 2024, 03:36 AM UTC
A possible issue has been identified with our systems. We are currently investigating. Further updates will follow shortly.
- identified May 03, 2024, 04:42 AM UTC
We have identified an issue which is resulting in a small subset of Tyro Pro terminals being unable to activate or commence pairing. Integrated transactions on paired terminals (Y series and Pro) are not impacted and continue to perform as normal. The team is working on a resolution and updates will be provided here when available. If you need to urgently process transactions and have been unable to activate your Tyro Pro terminal, please contact the Tyro Customer Support team on 1300 00 TYRO. We apologise for any inconvenience caused.
- resolved May 03, 2024, 07:32 AM UTC
The issue regarding activation and pairing is resolved. Customers should now be able to activate and/or pair their terminals. We apologise for any inconvenience caused.