Tyro experienced a major incident on May 9, 2024 affecting Tyro App, lasting 1h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 09, 2024, 05:29 AM UTC
A possible issue has been identified with our systems. We are currently investigating. Further updates will follow shortly.
- identified May 09, 2024, 05:56 AM UTC
We’re currently experiencing an issue impacting customers’ ability to access a number of features on the Tyro App including payment transfers. As a workaround, please access Tyro Web banking via the Tyro Portal. Please note that; BPAY, Scheduled payments and Reoccurring payments are unable to be actioned through this platform. The team are working to resolve this issue as quickly as possible, and we’ll continue to provide updates on our progress. We’re sorry for any inconvenience being experienced
- resolved May 09, 2024, 07:01 AM UTC
The issue impacting access to the Tyro App is now resolved and our systems have returned to normal. We’re very sorry for any inconvenience caused.