Tyro experienced a notice incident on October 27, 2024 affecting General Announcements, lasting 11d 17h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Oct 23, 2024, 04:31 AM UTC
Telstra will be switching 3G off from 28 October 2024. If your device is connected to 3G, it’s important to act now. Visit tyro.com/3G for all your need-to-know info, including easy to follow videos for switching over to WIFI or Ethernet connectivity.
- monitoring Oct 27, 2024, 08:30 AM UTC
Telstra has switched off the 3G network – if your device is showing “Sign on fail, cannot connect to 3G, visit Tyro.com/3G’ - you’ll need to update your connection to Wi-Fi or ethernet and reboot your EFTOPS machine. Visit tyro.com/3G for easy-to-follow videos and all the info you need to get your device back up and running as quickly as possible.
- monitoring Nov 03, 2024, 11:18 PM UTC
For any customers whose EFTPOS machine is showing “Sign on fail, cannot connect to 3G" - we suggest rebooting your EFTPOS machine and visiting Tyro.com/3G for further information including easy to follow videos on how to change your connection type. Please note - we’re currently experiencing higher than normal call volumes, as our local Customer Support team assist customers getting in touch about the 3G shutdown. We appreciate your patience if there’s longer wait times for speaking with us. Thanks, The Tyro team.
- monitoring Nov 06, 2024, 11:18 PM UTC
For any customers whose EFTPOS machine is showing “Sign on fail, cannot connect to 3G" - we suggest rebooting your EFTPOS machine and visiting Tyro.com/3G for further information including easy to follow videos on how to change your connection type. Our call volumes have returned to normal levels should you wish to talk to one of our Customer Support team. Thanks, The Tyro team.
- resolved Nov 08, 2024, 02:04 AM UTC
This incident has been resolved.