Tyro experienced a critical incident on January 27, 2025 affecting Healthpoint, lasting 4h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Healthpoint
Update timeline
- identified Jan 27, 2025, 09:56 PM UTC
A possible issue has been identified with our systems. We are currently investigating. Further updates will follow shortly.
- identified Jan 27, 2025, 10:14 PM UTC
We’re aware that HealthPoint is currently experiencing issues, which may be affecting their claims from being processed. While this issue is outside Tyro's control, we’re actively monitoring the situation and will provide updates as they become available. If urgent, please contact HealthPoint directly.
- identified Jan 27, 2025, 10:16 PM UTC
We are continuing to work on a fix for this issue.
- resolved Jan 28, 2025, 02:39 AM UTC
The HealthPoint issue is now resolved. We’re sorry for any inconvenience caused to you and your customers.