Tyro experienced a minor incident on April 5, 2025 affecting Reconciliation & Settlement Reports, lasting 2d 19h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 05, 2025, 04:31 AM UTC
A possible issue has been identified with our systems. We are currently investigating. Further updates will follow shortly.
- identified Apr 05, 2025, 06:33 AM UTC
We are aware of an issue that is impacting some customers' reporting on the Tyro Portal and on EFTPOS machines. The Tyro App appears to be unaffected. The team are working to resolve this issue as quickly as possible, and we'll continue to provide updates on our progress.
- monitoring Apr 05, 2025, 12:46 PM UTC
As a result of a reporting issue on Saturday, a small number of customers will experience a day's delay in settlements. If you haven't received your settlements as usual, please check again in 24 hours. We apologise for any inconvenience caused.
- resolved Apr 08, 2025, 12:12 AM UTC
This incident has been resolved.