Tyro incident

Issues with Healthpoint claiming through EFTPOS machines

Major Resolved View vendor source →

Tyro experienced a major incident on April 17, 2025 affecting Healthpoint, lasting 2h 48m. The incident has been resolved; the full update timeline is below.

Started
Apr 17, 2025, 11:43 PM UTC
Resolved
Apr 18, 2025, 02:31 AM UTC
Duration
2h 48m
Detected by Pingoru
Apr 17, 2025, 11:43 PM UTC

Affected components

Healthpoint

Update timeline

  1. identified Apr 17, 2025, 11:43 PM UTC

    A possible issue has been identified with our systems. We are currently investigating. Further updates will follow shortly.

  2. identified Apr 18, 2025, 12:39 AM UTC

    We’re aware of some customers experiencing issues with private health claims processed on EFTPOS devices. We currently do not see degradation of service for private health claiming via Tyro Health Online. There is no impact to payments being processed. If you are experiencing issues, as a workaround please use Tyro Health Online to process claims (if you have access to this system), or alternatively, process patient fees directly out of pocket, and request their patients to seek a rebate from their insurer directly. We’re sorry for any inconvenience experienced.

  3. resolved Apr 18, 2025, 02:31 AM UTC

    The issue regarding private health claiming on EFTPOS machines is resolved. We apologise for the inconvenience experienced.