Twilio incident
Voice Call Failures from a Subset of Twilio Phone Numbers to Multiple Networks in Colombia
Twilio experienced a minor incident on August 13, 2026 affecting Voice, Latin America, lasting 2d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 13, 2026, 11:19 PM UTC
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Aug 14, 2026, 12:21 AM UTC
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating Aug 14, 2026, 02:21 AM UTC
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Aug 14, 2026, 06:25 AM UTC
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Aug 14, 2026, 07:40 AM UTC
We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Aug 14, 2026, 09:41 AM UTC
We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Colombia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Aug 14, 2026, 01:41 PM UTC
We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Colombia and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
- monitoring Aug 14, 2026, 09:43 PM UTC
We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers on multiple networks in Colombia and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
- monitoring Aug 15, 2026, 01:49 PM UTC
We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Colombia and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.
- resolved Aug 16, 2026, 12:35 AM UTC
The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers on affected networks in Colombia are operating normally.