TurnPoint Software experienced a notice incident on March 13, 2023 affecting TurnPoint Assist Version 1, lasting 19h 34m. The incident has been resolved; the full update timeline is below.
Affected components
TurnPoint Assist Version 1
Update timeline
- investigating Mar 13, 2023, 12:52 AM UTC
We are currently aware of some users having issues accessing the system due to DNS issues and are working on a solution
- identified Mar 13, 2023, 02:32 AM UTC
We have identified the cause of the access issues to a data centre outage in Melbourne. To access the system please use www.tpcare.com.au
- resolved Mar 13, 2023, 08:26 PM UTC
This incident has been resolved.