TurnPoint Software incident

Restricted access to Budgets and Statements

Major Resolved View vendor source →

TurnPoint Software experienced a major incident on May 27, 2024 affecting Your Care Portal, lasting 16h 26m. The incident has been resolved; the full update timeline is below.

Started
May 27, 2024, 06:56 AM UTC
Resolved
May 27, 2024, 11:22 PM UTC
Duration
16h 26m
Detected by Pingoru
May 27, 2024, 06:56 AM UTC

Affected components

Your Care Portal

Update timeline

  1. investigating May 27, 2024, 06:56 AM UTC

    TurnPoint is aware of a minor issue that is affecting some users of Your Care Portal and their ability to access Budget and Statements pages. An investigation is currently underway to determine and resolve the issue.

  2. monitoring May 27, 2024, 11:11 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 27, 2024, 11:22 PM UTC

    This incident has been resolved.