TurnPoint Software experienced a minor incident on December 20, 2024 affecting TurnPoint Assist Version 1, lasting 57m. The incident has been resolved; the full update timeline is below.
Affected components
TurnPoint Assist Version 1
Update timeline
- investigating Dec 20, 2024, 05:22 AM UTC
TurnPoint is aware of an issue causing slow speeds and in some instances outages of the software. We are currently investigating the issue to determine the causes. Please come back to this page for more information.
- identified Dec 20, 2024, 05:54 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 20, 2024, 05:56 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 20, 2024, 06:19 AM UTC
This incident has been resolved.